Back to Home

Refund Policy

Last updated: May 24, 2026

1. Overview

HandymenSkills strives to ensure all users have a positive experience on our platform. This Refund Policy outlines the circumstances under which refunds may be issued for services booked through HandymenSkills.

2. Eligibility for Refunds

Refunds may be issued in the following situations:

  • Service not delivered: The service provider did not show up or failed to deliver the agreed service
  • Significant quality issues: The service delivered was substantially below the agreed-upon standard
  • Unauthorized charges: You were charged for a service you did not book or authorize
  • Duplicate payments: You were charged more than once for the same service

3. Refund Request Process

  1. Submit a refund request through the app's dispute system within 48 hours of service completion (or scheduled time if service was not delivered)
  2. Provide a clear description of the issue and any supporting evidence (photos, messages)
  3. Our team will review the request and may contact both parties for additional information
  4. A decision will be communicated within 5 business days

4. Refund Amounts

  • Full refund: Issued when the service was not delivered at all or in cases of unauthorized charges
  • Partial refund: May be issued when the service was partially completed or had quality issues
  • Platform fees: Platform service fees are non-refundable except in cases of unauthorized charges or system errors

5. Cancellation Refunds

  • More than 24 hours before: Full refund of any prepaid amount
  • 12–24 hours before: 50% refund of any prepaid amount
  • Less than 12 hours before: No refund unless the service provider cancels
  • Provider cancellation: Full refund issued automatically regardless of timing

6. Refund Processing

Approved refunds are processed through Paystack and returned to the original payment method. Processing typically takes 5–10 business days depending on your bank or card issuer. You will receive a notification once the refund has been initiated.

7. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after a service has been completed satisfactorily
  • Issues not reported within the 48-hour dispute window
  • Disputes arising from miscommunication that could have been clarified beforehand
  • Services where the client was not available at the agreed time and location

8. Contact Us

For refund-related inquiries, contact us at: